1. Introduction

Synava Labs (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal data you share with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website synavalabs.com.

By using this website, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

  • Name
  • Email address
  • Billing and shipping address
  • Phone number (if provided)
  • Order details

Technical Information

  • IP address
  • Browser type
  • Device information
  • Cookies and usage data

3. How We Use Your Information

We use collected information to:

  • Process and fulfill orders
  • Provide customer support
  • Manage user accounts
  • Improve website performance and user experience
  • Comply with legal and regulatory obligations

We do not sell or rent your personal data to third parties.

4. Cookies

Our website uses cookies to:

  • Remember language preferences
  • Store currency selection (EUR / CZK)
  • Maintain session functionality
  • Improve website performance

You can disable cookies in your browser settings, but some features may not function properly.

5. Language & Localization Data

We store language preference using a cookie (synava_lang_pref) to improve user experience across sessions.

This allows users to return to their preferred language automatically.

6. Data Sharing

We may share limited data with trusted third-party services only for operational purposes, such as:

  • Payment processors
  • Shipping providers
  • Hosting and infrastructure providers
  • Analytics tools

These providers are required to protect your data and use it only for service delivery.

7. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes
  • Maintain business operations

8. Your Rights (EU Users)

If you are located in the European Union, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict processing
  • Request data portability

To exercise these rights, contact us via the email provided on our website.

9. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

However, no online system is 100% secure.